Returns

 

Returns & Exchanges Policy – SEVEN MUSES

We ship worldwide from Antalya, Turkey. Our designs are ethically handmade in small quantities in our ateliers with the highest quality materials and standards. We fulfill orders as quickly as we can, depending on availability.

At SEVEN MUSES, your satisfaction is important to us. If something isn’t quite right, we offer easy returns for store credit or exchange in line with the guidelines below.

📦 Return Window

You may request a return within 14 days of receiving your order.

For domestic (Turkey) returns: the item must arrive at our returns address within 14 days of return approval.

For international orders: the return must arrive within 30 days of approval.

✅ Return Eligibility

To be eligible, items must be:

Returned items must be unused and in their original packaging, including the wooden box, silk pouches, and cardboard box (or an equivalent sturdy box for protection).

We cannot accept returns with damaged packaging, including those with cargo company stickers, duct tape, or any other form of damage. In such cases, the items will be returned to you, and you will be responsible for any additional shipping costs.

If the product originally included accessories, all accessories must also be returned undamaged in their original packaging.

In original condition: unworn, unused, with tags (if applicable).

In original packaging.

Free from stains, odors, damage, or signs of wear.

Accompanied by a receipt or proof of purchase.

We reserve the right to reject any return that does not meet these criteria.

🔁 How to Start a Return

  1. Log into your account via the 'person' icon at the top right of our website.

  2. Or, email us at hello@sevenmuses.co with your order number.

We will review and respond within 1–2 business days with instructions. Please do not send items back without prior approval.

💳 Return Outcomes

As a small artisan brand, each Seven Muses piece is thoughtfully handcrafted — many of them made to order, with care and intention. We ship directly from our atelier in Turkey, and every international shipment involves a great deal of time, effort, and cost.

To support the sustainability of our business and continue creating in this meaningful way, we offer the following:

✨ Store Credit – Available via gift card with no expiry, so you can shop at your own pace.
✨ Exchange – You’re welcome to exchange for another size or style. We’re here to help you find your perfect fit.
✨ Refunds – These are only offered for faulty items, pending approval by our quality control team.

We truly appreciate your understanding. As we grow slowly and intentionally, your support helps us keep craftsmanship alive and make fashion with soul — not waste.

If you have any questions, our team is always here to help. 💌

📬 Return Shipping Costs

Returns due to change of mind or size are at the buyer’s expense.

We cover shipping for damaged or faulty items only.

Domestic exchange dispatch fees:

  • Up to 500g — $20 USD

  • 500g to 1kg — $25 USD

  • Over 1kg — $30 USD

  • You can request your return or exchange via our portal at sevenmuses.co/returns or email us at hello@sevenmuses.co to receive a prepaid return shipping label.
  • A return shipping fee of $50 will be deducted from your total refund amount if you have sent the product with a collect call.

International exchange shipping will vary. Contact us for a quote.

🎁 Store Credit Adjustments

If store credit is issued for a return, only $15 USD will be deducted for future order shipping (as we offer free shipping on orders over $100 USD).

🚫 Non-Returnable Items

Final Sale items

Underwear and earrings (for hygiene reasons)

Gift cards

Faulty or Damaged Items

If you receive a faulty item, notify us within 14 days of delivery. Please include:

Photos or videos of the fault

Your order number

Once approved, we’ll send you a return label, and offer:

A replacement

A store credit

A refund

For sizing faults not visible via media, items must be returned to us for inspection first.

🕐 Pre-Orders & Delays

Pre-order delivery estimates are not guaranteed. Returns on late pre-orders are not eligible for refunds—only store credit or exchange.

Courier delays (due to customs, holidays, or weather) are outside our control and not grounds for refunds. We are happy to assist with store credit or exchange in such cases.

🏷️ Cancellations

Orders not yet shipped can be cancelled for store credit only.
Refunds are only offered in case of inventory errors or if your order cannot be fulfilled.

Exchanges

Exchange Process:

  1. Email hello@sevenmuses.co with your exchange request and the product you wish to exchange.
  2. We will inspect the returned item. If approved, we will ship your desired replacement within 3 to 5 business days (if in stock).
  3. If the replacement is not in stock, we will offer to produce it in our atelier upon your request. This option will be discussed with respective customers.

Customs

For international orders(we ship from Istanbul, Turkey), customs duties and import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.

Since customs policies vary widely from country to country, we recommend contacting your local customs office for the most accurate and up-to-date information.

Please note:If a package is refused or unclaimed and returned to us, we reserve the right to deduct any additional shipping and handling fees from your store credit or exchange value.

Thank you for your understanding — and for supporting an independent brand crafting pieces with care across borders. 🌍

Additional Information:

  • We strive to deliver all orders within the stated timeframes. However, unforeseen circumstances may occasionally cause delays.
  • Please don't hesitate to contact us if you require any further assistance. You can reach us by email at hello@sevenmuses.co or via our Whatsapp Line: +971 58 576 9837

📍 Returns Address

SEVEN MUSES
Antalya, Turkey

🚚 Responsibility for Returns

  • Keep a copy of your return tracking number.

  • SEVEN MUSES is not responsible for lost, stolen, or damaged returns.

💬 Need Help?

Our team is here to help.
📧 hello@sevenmuses.co