Shipment Origin and Processing:

  • We ship worldwide from our atelier in Antalya, Turkey.
  • All designs are ethically handmade in small batches using top-quality materials and craftsmanship.
  • Order fulfillment speed depends on product availability. Some items ship within 2-3 days, while others(made to order designs) may take up to two weeks. We will inform you with your shipment details within 24 hours of your purchase via e-mail.

Delivery Services and Tracking:

  • We use DHL Express and UPS for all shipments.
  • You'll receive a shipment notification email with a tracking code once your order is dispatched.
  • Typical delivery time after shipment is 1-3 business days.

Customs Duties (Outside EU):

  • Please note that you are responsible for any customs duties incurred for orders placed outside the European Union (EU).
  • Customs requirements vary by country, and unfortunately, we have no control over them.
  • We recommend contacting your local customs office for information on import regulations.
  • Orders shipped to the USA typically don't incur additional fees due to being under the import limit.
  • Orders to Switzerland may be subject to customs fees upon delivery.
  • If you have any doubts, feel free to contact us for clarification.


Delivery (Within Europe & Middle East)

  • Orders placed before 1:00 PM on weekdays will usually be delivered within 2-5 business days depending on your location via DHL or UPS.


Return Eligibility:

  • You can return any unworn, unwashed, and undamaged item purchased from Sevenmuses within 14 days of delivery.

Initiating a Return:

  • To initiate a return, email with the specific items you wish to return.
  • Upon receiving your email, we will reply to you with specifics and you can ship the items back to us.

Return Shipping Costs:

  • Please note that you are responsible for return shipping costs for international orders.
  • We recommend using our size charts to ensure a proper fit before purchase. If you have any sizing questions, feel free to contact us at for guidance.

 Return Packaging Requirements:

  • Returned items must be unused and in their original packaging, including the wooden box, silk pouches, and cardboard box (or an equivalent sturdy box for protection).
  • We cannot accept returns with damaged packaging, including those with cargo company stickers, duct tape, or any other form of damage. In such cases, the items will be returned to you, and you will be responsible for any additional shipping costs.
  • If the product originally included accessories, all accessories must also be returned undamaged in their original packaging.

Items Not Eligible for Return:

  • Items purchased using gift cards, store credit, gift cards themselves, store credit itself, and shipping fees (if applicable) are non-refundable.
  • In some cases, shipping costs may apply to exchanges, depending on your location or if it's a repeat exchange.

 Return Deductions:

  • A return shipping fee of €40 will be deducted from your total refund amount if you have sent the product with a collect call.
  • Please note that the return shipping costs are non-refundable.

Return Address:

  • Unless otherwise specified, the return address is:

    Camyuva Mah. Ankaralilar Sit. Alb. Zeki Demir Cad. No: 8/A
    Kemer, Antalya, Turkey, Anna Uluç
    Phone: +90(536) 776 61 22 (Sevenmuses)



 Exchange Process:

  1. Email with your exchange request and the product you wish to exchange.
  2. We will inspect the returned item. If approved, we will ship your desired replacement within 3 to 5 business days (if in stock).
  3. If the replacement is not in stock, we will either:
    • Produce it in our atelier upon your request. This option will be discussed with respective customers.
    • Issue a full refund to your original payment method within 7-10 business days (excluding weekends and holidays).

Exchange Eligibility:

  • Exchanges are only available for a different color, size, or quantity of the same product model. You cannot exchange for a completely different product.

Additional Information:

  • We strive to deliver all orders within the stated timeframes. However, unforeseen circumstances may occasionally cause delays.
  • Please don't hesitate to contact us if you require any further assistance. You can reach us by email at or via our Whatsapp Line: +971 58 576 9837