Refund

📦 Return Window

We offer a 14-day return policy. You have 14 days after delivery to request a return.

  • Turkey orders: Item must be received within 14 days of approval.

  • International orders: Item must be received within 30 days of approval.

✅ Return Eligibility

Items must be:

  • Unworn, unused, with tags (if applicable)

  • In original packaging (for accessories, handbags, shoes)

  • Free from stains, odors, damage

  • Accompanied by proof of purchase

Returns sent without approval will not be accepted.

🔁 What We Offer

  • Store credit (no expiry)

  • Exchange for another size/style

❗ Refunds are only available for approved faulty items.

🚚 Return Shipping

  • Return costs are the buyer’s responsibility (unless the item is faulty)

  • We cover return shipping for faulty/damaged items

  • Domestic exchange fees:

    • Up to 500g — $10 USD

    • 500g–1kg — $15 USD

    • Over 1kg — $20 USD

  • International shipping varies by country – contact us for a quote

🎁 Promotions & Sale Items

Items bought on sale, with discount codes over 10%, or during promo periods are eligible for exchange or store credit only.

Final Sale items are not returnable unless faulty.

🛡️ Return + Package Protection

Add this at checkout to get:

  • Free return label for exchanges or credit

  • Coverage for lost/damaged packages during transit

🧵 Faulty or Damaged Items

Notify us within 14 days of delivery.
We’ll review and offer:

  • A return label

  • Replacement, store credit, or refund

Items must be returned for inspection if the issue cannot be verified via photos.

🚫 Non-Returnable Items

  • Underwear and earrings (hygiene reasons)

  • Gift cards

  • Final Sale items

📍 Return Address

SEVEN MUSES
Antalya, Turkey

🔎 Final Notes

Orders & Shipping

Where do you ship from?

All orders are shipped from our atelier in Antalya or Istanbul, Turkey.

Do you ship internationally?

Yes, we offer worldwide shipping. Worldwide shipping is free.

How long does shipping take?

Turkey: 2–4 business days

International: 5–10 business days (depending on destination)

* Pre-ordered shipping information can be found on each product page. It could take up to 2-3 weeks for us to ship pre-ordered designs.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking link.

Returns & Exchanges

What is your return policy?

You can request a return within 14 days of receiving your order. Items must be returned:

  • Unworn and in original condition
  • Within 14 days (for Turkey) or 30 days (for international orders) of delivery
  • With original packaging

We currently offer store credit or exchanges only, unless the item is faulty. For more details, visit our Return Policy page.

How do I start a return or exchange?

Email us at hello@sevenmuses.cowith your order number and reason for return. We’ll guide you through the process.

Product & sizing

How do I know my size?

Each product page includes a detailed size chart inboth cm and inches. If you're unsure, feel free to contact us with your measurements for personalized advice.

Do you offer custom sizing?

Some designs have custom sizing options. Check the product page to see if it's available and contact us for alterations.

What materials do you use?

We use ethically sourced, premium fabrics mostly organic handwoven silk, linen, and cotton but we are recently including bamboo, crepe, and satin blends as well.

Each item is made with care in small batches to minimize waste and maximize longevity.

Payments & Duties

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and secure checkout options. All transactions are processed in your countries currency.

Will I need to pay customs fees or taxes?

International orders may be subject to local customs or import duties, which are the responsibility of the buyer.

Please check your country’s regulations for more information.

About Sevenmuses

Where are your pieces made?

All garments aredesigned and ethically produced in Turkey.

We work with trusted local ateliers and fabric suppliers who align with our values of quality and care.

How often do you release new collections?

We follow aslow fashion model— meaning we release limited drops instead of mass-produced seasonal collections.

Our focus is on timeless design, not trends.

How can I stay updated on new releases?

Subscribe to our newsletter or follow us on Instagram @sevenmusesofficial for early access and exclusive previews.